Ensuring Safe Deliveries: Rules for Delivering Your Pallet

Guidelines to Ensure Smooth Deliveries

Delivering palletised goods isn’t always straightforward. From narrow streets to tight corners, our drivers encounter various challenges on a daily basis. Below and in the video are some valuable guidelines for buyers to ensure smooth deliveries. Here are some key tips and things to look out for:

1- Clear Access Pathways

Ensure that there are clear and unobstructed pathways leading to the delivery location. This includes removing any debris, parked vehicles, or other obstacles that could impede the delivery truck’s access.

2- Adequate Space for Manoeuvring

Provide ample space for the delivery truck to manoeuvre, especially in tight spaces such as narrow streets or alleyways. Consider temporarily moving any vehicles or objects that may obstruct the truck’s movement.

3- Suitable Unloading Area

Designate a suitable area for unloading the palletised goods. This area should be flat, level, and free from any hazards such as uneven terrain or overhead obstructions.

4- Overhead Obstructions

If you have low-level overhead power/phone lines or trees near your property, inform the haulier when they call to book your delivery day. This ensures the driver can take necessary precautions.

5- Accessibility Information

Communicate any specific accessibility information to the delivery driver in advance. This could include details about gated communities, restricted access areas, or special instructions for accessing the delivery location.

• Avoiding Domestic Drives: Domestic drives are generally not suited for large, heavy lorries, as underground drain pipes and manhole covers may collapse under the weight. Therefore, please do not ask the driver to park on your drive.

6- Clear Communication

Maintain clear communication with the delivery driver throughout the delivery process. This includes providing accurate contact information and being available to address any questions or concerns that may arise.

What to Do If These Conditions Can’t Be Met

If you find that you cannot ensure one or several of these points, it’s important to understand that the haulage company may struggle to deliver your goods. Here are some key considerations and alternatives to keep in mind:

Safe Off-Road Delivery Locations

If you don’t have a safe place to leave the delivered pallet or a safe off-road place to leave the goods, we can deliver to an address close to your location. However, the new address must be accessible by a large vehicle and needs to be specified on the order form at the point of order. Changes to the delivery address on the day of delivery are not possible.

Smaller Vehicle Delivery

If a smaller lorry is needed due to space constraints, please note this on the order form when placing your order. This allows us to make appropriate arrangements in advance.

By following these guidelines and working collaboratively with our experienced drivers, you can help ensure a smooth and efficient delivery experience for your palletised goods. At Decking Block Company, we’re committed to providing you with the tools and resources you need to make your deliveries a success.